Terms & Conditions

1. Introduction

Welcome to (Im)perfection. These terms and conditions outline the rules and regulations for the use of our services. By accessing this website and/or using our services, you accept these terms and conditions in full.

(Im)perfection is a personal styling consultancy based in Rome, Italy, providing bespoke styling services to clients worldwide.

2. Services

Our styling services are provided on an appointment basis only. All services must be booked in advance through our booking system. We offer various styling packages, including personal shopping, wardrobe consultation, and event styling.

Each service is tailored to the individual client's needs and preferences. We reserve the right to refuse service to anyone for any reason at any time.

3. Payment

Payment is required at the time of booking. We accept various payment methods as indicated during the booking process. All prices are inclusive of VAT where applicable.

For international clients, payments will be processed in EUR. Any currency conversion fees or bank charges are the responsibility of the client.

4. Cancellation Policy

Appointments may be cancelled or rescheduled free of charge up to 24 hours before the scheduled time.

Cancellations made less than 24 hours before the appointment or failure to attend (no-show) will not be refunded. The full service fee will be retained in these cases.

We reserve the right to assess exceptions in extraordinary circumstances, but are under no obligation to do so.

5. Privacy Policy

This Privacy Policy outlines how we collect, process, and protect your personal data in compliance with the EU General Data Protection Regulation (GDPR) and Italian privacy laws. It explains your rights and our responsibilities regarding your personal information.

5.1 Data Controller

The data controller is Hilda Patricia Pendenza, operating as (Im)perfection, with registered office at Via dei Banchi Vecchi 41, 00186 Rome, Italy.

5.2 Types of Data Collected

We collect the following personal data:

  • Contact information (name, email, phone number)
  • Style preferences and measurements
  • Payment information
  • Communication history

5.3 Purpose and Legal Basis

Your data is processed for the following purposes:

  • Service provision (contractual necessity)
  • Communication (legitimate interest)
  • Legal compliance (legal obligation)
  • Marketing (with consent)

5.4 Data Retention

We retain personal data for as long as necessary to provide our services and comply with legal obligations. Typically, this is 10 years from the last interaction.

5.5 Your Rights

Under GDPR, you have the following rights:

  1. Access your personal data
  2. Rectify inaccurate data
  3. Request erasure
  4. Restrict processing
  5. Data portability
  6. Object to processing
  7. Withdraw consent

5.6 Data Sharing

We may share your data with the following parties:

  • Service providers (e.g., payment processors)
  • Legal authorities when required
  • Third parties with your explicit consent

Our external service providers include:

  • Web hosting providers
  • Email services
  • Secure payment platforms

We do not transfer your personal data outside the European Economic Area. If future service providers require such transfers, we will ensure they are carried out with appropriate safeguards in accordance with GDPR.

6. Cookie Policy

This section explains how we use cookies on our website.

6.1 Types of Cookies

We use the following types of cookies:

  • Essential cookies: Required for core website functions such as navigation and form submission
  • Functional third-party cookies: We use Adobe Fonts (Typekit), which may collect technical data for font delivery

6.2 Cookie Management

We do not use analytics or profiling cookies. As such, no cookie banner is displayed. You can manage or disable cookies through your browser settings.

7. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, and images, is the property of (Im)perfection and is protected by Italian and international copyright laws.

Unauthorized use of any content may violate copyright, trademark, and other laws. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Limitation of Liability

We are not liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services. Our total liability for any claim shall not exceed the amount paid for the specific service in question.

9. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

10. Governing Law and Jurisdiction

These terms are governed by Italian law. Any disputes shall be subject to the exclusive jurisdiction of the Court of Rome.

For consumer disputes, you may also use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

11. Contact

For any questions regarding these Terms and Conditions, please contact us at: [email protected]

For data protection matters, please contact us at the above address or email.